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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Ice Dam

2/22/2019 (Permalink)

Ice Dam on roof

An ice dam is a ridge of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roof. The water that backs up behind the dam can leak into a home and cause damage to walls, ceilings, insulation, and other areas.

Ice buildup on your roof can cause significant damage to your home. ... Ice dams are usually caused by poor ventilation in your attic. The warmer attic air melts the snow on your roof and the melting snow runs down your roof and under areas such as gutters before it is re-frozen by the colder outside air.

If you experience damage to the interior of your home, call your insurance company.  Then call SERVPRO of E. Jackson/SE Ingham Counties.  Once the ice has been removed, we can determine where there is moisture inside and get that dried.

Sump Pump maintenance

2/20/2019 (Permalink)

Sump Pump

A sump pump is a small pump that is installed to help keep the area underneath a building dry and to prevent it from flooding.  They are installed in the lowest part of the basement or a crawl space.  They are normally installed in specially constructed pits which is where water flows into through drains or through migration through soil.  The pump’s job is to pump the water out of the pit and away from the building.

Here are some tips to help with the maintenance of your sump pump so as to prevent water intrusion in your home:

  • Make sure the pump is plugged into a GFCI outlet
  • Make sure the cord in in good shape
  • Check the pump occasionally to ensure it is running and the breaker has not tripped
  • Ensure the pump is standing upright in it’s crock
  • Periodically pour a bucket of water in the pit to make sure the pump starts automatically
  • Remove the pump from the pit and clean the grate on the bottom
  • Check the outlet pipes to ensure they are tightly joined together and are draining at least 20ft from the foundation
  • Ensure the vent hole in the discharge pipe is clear
  • Install a backup battery in case of power failure

Should you still get water in your basement from sump pump failure or inability of sump pump to keep up due to the amount of water coming in, call SERVPRO of E. Jackson/SE Ingham Co. and we can help with the clean up. We will address your structure as well as any affected contents and set the proper drying equipment to ensure your basement is thoroughly dried out.  We can be reached @ 517-782-8533.

Sewage Damage Tips

10/17/2016 (Permalink)

Sewage is one of the most dangerous substances to enter homes or buildings. It contains fungi, bacteria and viruses, many of which are disease causing. Unfortunately, many people fail to understand hazards that sewage presents, particularly for the very young or very old, or for  those with compromised immune systems or respiratory problems. Keep SERVPRO of E. Jackson & SE> Ingham Co.in mind when dealing with these situations. We are on call to serve you 24/7 at (517) 782-8533.

Here are the key principals homeowners should know about sewage back ups:

  • Sewage contains a variety of pathogenic - disease causing - fungi, bacteria, viruses and parasites. Anyone working with a sewage loss must be up to date on vaccinations, including one for Hepatitis B.
  • Sewage exposure is particularly dangerous for people with weakened immune systems, including anyone under two or over sixty, those who are pregnant, ill, recovering from surgery, on prescription drugs or chemotherapy.
  • It is not safe to stay in buildings that have flooded with sewage unless the contaminated area can be completely sealed off and placed under controlled air flow so that there will be no cross contamination of unaffected areas.
  • Highly absorbent sewage-saturated materials, such as carpet, pad, upholstery, bedding, wicker, paper or even fabrics that can't be washed in hot water for at least 10 minutes, must be contained and disposed of properly. This goes for sewage-saturated drywall, insulation and several other structural materials too.
  • There is simply too great a health risk involved if any of these materials are dried in place and cleaned only.
  • Only the most highly trained professionals should attempt sewage remediation work.

Fire Prevention Week

10/4/2016 (Permalink)

Since 1922, Fire Prevention Week has been observed on the Sunday through Saturday period in which October 9th falls.

Fire Prevention Week was established to commemorate the Great Chicago Fire, the tragic 1871 conflagration that killed more than 250 people, left 100,000 homeless, destroyed more than 17,400 structures and burned more than 2,000 acres. The fire began on October 8th, but continued into and did most of its damage on October 9th, 1871.

According to popular legend, the fire broke out after a cow-belonging to Mrs. Catherine O'Leary- kicked over a lamp, setting first the barn, then the whole city on fire. Chances are you've heard some version of this story yourself; people have been blaming the Great Chicago Fire on the cow and Mrs. O'Leary for more than 130 years. But, recent research by Chicago Historian Robert Cromie has helped debunk this version of events.

Like any good story, the 'case of the cow' has some truth to it. The great fire almost certainly started near the barn where Mrs. O'Leary kept her five milking cows, but there is no proof that O'Leary was in the barn when the fire broke out, or that a jumpy cow sparked the blaze. Mrs. O'Leary herself swore that she'd been in bed early that night, and that the cows were also tucked in for the evening.

So if a cow wasn't to blame for the huge fire, what was? Over the years, journalists and historians have offered plenty of theories. Some blamed the blaze on a couple of neighborhood boys who were near the barn sneaking cigarettes. Others believe that a neighbor of the O'Leary's may have started the fire. Some people have speculated that a fiery meteorite may have fallen to earth on October 8th, starting the several fires that day - in Michigan, Wisconsin, as well as in Chicago.

While The Great Chicago Fire was the best known blaze to start during this fiery two-day stretch, it wasn't the biggest. That distinction goes to the Peshtigo Fire, the most devastating forest fire in American history. The fire, which also occurred on October 8th, 1871, roared through Northeast Wisconsin burning down 16 towns, killing 1,152 people and scorching 1.2 million acres before it ended.

Historical accounts of the fire say that the blaze began when several railroad workers clearing land for tracks unintentionally started a brush fire. Before long, that fast moving flames were whipping through the area 'like a tornado', some survivors said. It was the small town of Peshtigo, Wisconsin that suffered the worst damage. Within an hour, the entire town had been destroyed.

Those who survived the Chicago and Peshtigo fires never forgot what they had been through; both blazes produced countless tales of bravery and heroism. The fires also changed the way that firefighters and public officials thought about fire safety. On the 40th Anniversary of The Great Chicago Fire, the Fire Marshall's Association of North America decided that the anniversary of The Great Chicago Fire should henceforth be observed not with festivities, but in a way that would keep the public informed about the importance of fire prevention.

Fire Prevention Week is the longest running public health safety observance on record dating back to 1920.

After Job Clean Up

9/19/2016 (Permalink)

Here at SERVPRO of E. Jackson & S.E. Ingham Co., we take pride in our services and the caring of your home. When our services are complete, we still have work to do.

Upon arrival back to the shop, our staff thoroughly cleans and sanitizes all of the equipment. We also maintain equipment to be sure it is properly working before we transport it to the next disaster.

Rest assured, the equipment being placed in your home is clean, sanitized and doing its job successfully!

Responsible Dog Ownership Day

9/16/2016 (Permalink)

Responsible Dog Ownership Day is celebrated annually on the third Saturday in September. 

SERVPRO of E. Jackson & S.E. Ingham Co. wants all of you pet owners to know these important facts. An estimated 500,000 pets are affected annually by home fires; however, nearly 1,000 house fires each year are accidentally started by the homeowners' pets, according to a new data analysis by the National Fire Protection Association.

"Not many pet owners realize that their pet can actually be the cause of a devastating fire," said AKC spokesperson Lisa Peterson. "Simple prevention measures, such as flame-less candles and stove knob covers, can mean the difference between life and death for your four legged friends."

Planning for unexpected emergencies like home fires and taking precautions are an integral part of responsible pet ownership.

AKC and ADT offer the following tips to educate pet owners on how to prevent your pet from starting a fire, as well as how to keep your pets safe.

Extinguish open flames- Pets are generally curious and will investigate cooking appliances, candles, or even a fire in your fireplace. Ensure your pet is not left unattended around an open flame.

Remove stove knobs- Be sure to remove stove knobs or protect them with covers before leaving the house. According to the National Fire Protection Association, a stove or cook top is the number one piece of equipment involved in your pet starting a fire.

Invest in flame less candles- These candles contain a light bulb rather than an open flame, and take the danger out of your pet knocking over the candle. Cats are notorious for starting fires when their tails turn over lit candles.

Beware of water bowls on wooden decks- Do not leave a glass water bowl for your pet on a wooden deck. The sun's rays when filtered through the glass and water can actually heat up and ignite the wooden deck beneath it. Choose stainless steel or ceramic bowls instead.

Keep your pet near entrances when away from home- Keep collars on pets and leashes nearby in case firefighters need to rescue your pet. When leaving pets home alone, keep them in areas or rooms near entrances where firefighters can easily find them.

Secure young pets- Especially with young puppies, keep them confined away from potential fire starting hazards when you are away from home, such as in a crate or behind baby gates in a secure area.

Affix a pet alert window cling- Write down the number of pets inside your house and attach the static cling to a front window. This critical information saves rescuers time when locating your pets

Also know that in the event of a disaster, SERVPRO of E. Jackson & S.E. Ingham Co. is here to help.  

National Kids Take Over The Kitchen Day September 13th

9/9/2016 (Permalink)

Kids and teens across the country are called to "take over their kitchen's" on September 13th using their favorite recipes and make a meal for their family!

The main objective behind this mission of the Young Chefs Academy (YCA) is to empower kids and teens to become more actively involved in meal planning, preparation and cooking of meals. The YCA is fostering family bonds and actively fighting the battle against the many serious health and social issues related to youth's eating habits in today's times.

So if you have a young child or teen, we encourage you to take part in this annual event.

Please remember to always be fire safe!

Faster to Your Jackson Water Damage

8/12/2016 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of E. Jackson & S.E. Ingham Co. provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of E. Jackson & S.E. Ingham Co. arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –(517) 782-8533

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of [[Franchise Name]]

SERVPRO of E. Jackson & S.E. Ingham Co. specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For Immediate Service in Lansing, Call SERVPRO

8/5/2016 (Permalink)

SERVPRO of E. Jackson & S.E. Ingham Co. provides 24-hour emergency service and is dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 –(517) 782-8533

Residential Services

Whether your Jackson home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Jackson commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration


7/27/2016 (Permalink)

SERVPRO of E. Jackson & S.E. Ingham County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of East Jackson & S.E. Ingham County

SERVPRO of E. Jackson & S. E. Ingham County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


7/27/2016 (Permalink)

This is part of the drying process for the customer that had the washer over flow in their home.

Water is very intrusive. Water left on at an outside spigot can quickly penetrate your foundation. Left on at a bathroom or kitchen sink can be catastrophic.

Recently we were called out to a home where the washer overflowed in a laundry room on the first floor, trapping water between the main level flooring and finished basement ceiling. The home was recently remodeled and the homeowner was afraid that the carpet may not be salvageable.

We were able to remove the ceiling in the basement to release the trapped water. We set equipment to dry the ceiling, floor joists and "floated" the carpet by placing air movers underneath.

Here at SERVPRO of E. Jackson & S.E. Ingham Co., we listen to your concerns, and understand what is most important to you.


7/5/2016 (Permalink)

The SERVPRO Emergency Ready Profile (ERP) will help ensure you are "ready for whatever happens". In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility.

The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas. 

Call SERVPRO of E. Jackson & S.E. Ingham Co. today at (517)782-8533 to establish your Emergency Ready Profile.


6/7/2016 (Permalink)

The heart of the home is the kitchen, so it is no surprise that cooking fires are one of the most common types of home fires. Kitchen fires typically happen when the stove is left unattented, this can occur any time of the year. If a fire starts in a pot or pan on the stove, these are things to remember:

-EVALUATE YOUR SAFETY. If the fire is large and spreading, quickly assemble your family outside and call for emergency services. Your families safety is more important than the safety of your home.

-NEVER USE WATER. Water should never be used to try to extinguish a grease fire. This can result in an explosive reaction that can cause the fire to quickly spread throughout the home.

-TURN OFF THE STOVE. Heat is needed to keep the grease alive.

-BAKING SODA. Throw a good amount of baking soda to cut off the oxygen supply. Do not use flour or other baking materials as this will only add to the fire.

-KEEP A LID NEARBY. Snuff the fire with a lid to the pot or pan. Turning off the stove at the same will take away the heat and oxygen needed to sustain the fire.

Most fires can be prevented by never leaving food cooking unattended.

Local services

5/5/2016 (Permalink)

SERVPRO of E. Jackson & S.E. Ingham CO. specializes in the cleanup and restoration of residential and commercial properties after a fire, smoke or water damage.

Our staff is highly trained in property damage restoration and are an IICRC certified firm.

As a locally owned and operated business, we are close by and ready to respond to your water or fire emergency.

We are here for you 24 hours a day, 7 days a week.

(517) 782-8533

Flooded Basement

5/5/2016 (Permalink)

A basement can flood at anytime, although flooding most often occurs during heavy rainfall. During the spring months, rainfall is likely to happen and can be heavy at times.

This is a good time of year to clean out guttters & downspouts, clear debris from storms drains and add dehumidification to damp basements.

If water damage is not handeled quickly and properly, it can cause severe damage to your homes structure, not to mention the potential harmful health affects of mold. Remember, the longer you wait, the worse the problem could become.

Here at SERVPRO of E. Jackson & S.E. Ingham Co., we are flooded basement specialists: 

  • We are available 24/7
  • We are a preferred vendor to many local & national insurance companies
  • Our technicians are highly trained in water restoration techniques
  • We have advanced inspection & extraction equipment
  • We abide by the S500 IICRC restoration standards

If water damage, from the smallest overflow from a toilet to full house flood from a pipe burst, threatens your home or office call us at (517) 782-8533.  We are here to help and care for not only your home or office, but for you as an individual.  We are a family owned business and know that each job is not simply a job, but is someone allowing us to come into their lives during a very stressful event.  Our ultimate goal is to help make it a little less stressful on you. 

Our Customers

5/4/2016 (Permalink)

This picture was given to our crew as a thank you from some of our youngest customers.

The best part of the job here at SERVPRO of E. Jackson/ S.E. Ingham Co. is our customers.

We are compassionate to your emergency as if it were happening in our own home. Treating our customers as part of our family is just a part of our every day service to you.