Recent Posts

Melting Snow

2/17/2020 (Permalink)

Water damage flooring Melting Snow can cause water damage just like heavy rains.

While we still have snow on the ground in Central Michigan, it won't be long before we'll see it go.  Sudden melting snow turns to excessive water which can cause the same damage as seasons with heavy rainfall. Your soil surrounding your home's foundation and basement can become oversaturated, which may result in expensive structural damage or waterlogged flooding.

When water enters your home through your foundation, it's often not covered under your homeowners insurance.  We can still help you.  We'll provide you with an estimate for our services, and communicate with you so you know exactly what you'll be paying for.  Our estimating program is industry standard, so we can't overcharge you!

Need help?  Give SERVPRO of E. Jackson/SE Ingham Counties a call at 517-782-8533.

I've had Water Damages too!

2/17/2020 (Permalink)

At SERVPRO of E. Jackson/SE Ingham Counties, we pride ourselves in customer service, and compassion for our customer.  I know what you're going through, because I've been there.

I've been in my house 20 years, and have had my SERVPRO team to my house on several occassions.  One memorable Christmas day, when a pipe leading to my sump pump was spewing water through out my finished basement.  Another time when my husband thought he was a plumber (he is not!), and flooded my kitchen.  Yet another time when we experienced an Ice Dam on our roof, affecting two rooms in our home.

So, yeah, been there done that.  It's no fun.  I understand, and we're here to help. Call us at 517-782-8533.

Winter Storm Damage

2/17/2020 (Permalink)

Ice dam on roof Helpful tips for preventing winter storm damage.

When you think of storms, most people traditionally think of thunderstorms. These storms are usually accompanied by wind, rain, thunder, lightning and flooding. Here in Michigan we experience this type of weather through spring, summer and fall.  However, as Michiganders, we are also familiar with another type of storm, the winter storm. The Polar Vortex, The El Nino and La Nina, are weather patterns that can drastically affect our weather conditions throughout the winter months and wreak havoc on our homes.

Much like our spring and summer storms, there are things we can do to prepare for the winter months and the impending frigid temps. By winterizing your home you can help improve your home’s security during this season.

The following are some tips to help prevent damage to your home during a winter storm or prolonged, harsh, cold weather:

  1. Much like summer storms, keeping your gutters cleaned is imperative during the winter months as well. Uncleaned gutters can lead to ice dams, which can lead to shingle damage, roof damage and potentially interior damage to your home.
  2. Having any low hanging limbs trimmed around your house and power lines can be a huge benefit and a great preventative tactic. These limbs are usually the first to go when the ice begins to build up, and trimming can prevent a power outage or damage to your home.
  3. If you go south for the winter, or plan on traveling during potentially frigid months, keeping your heat at 55 degrees is very important. Winterizing your home during times of prolonged travel is the best way to go. The money spent to have your local plumber winterize your home vs. the cost of a potential pipe break makes this a “no brainer!”
  4. Insulating exterior walls where there are water lines is highly recommended. Of course, any improvements a homeowner can make to their home’s insulation is always a great idea for a multitude of reasons, specifically regarding this subject matter.
  5. When the temperatures begin to plummet and our overnight forecasts have us below zero for consecutive nights, let your water run on a slow trickle in your sinks. (and please, make sure the drain is clear!!)
  6. Leave the door of your kitchen cabinets and bathroom vanities open during cold snaps and winter storms. Keeping the doors closed does not allow the heat to bring that space to room temperature. Keeping the doors open can mean the difference of several degrees, which can be the difference between pipe break and no break.

Need help?  Call SERVPRO of E. Jackson/SE Ingham Counties at 517-782-8533.

Fire Damage Tips

12/7/2019 (Permalink)

Fire damage to kitchen Cooking mishap caused major fire damage to kitchen.

Experiencing a fire, whether at your home or place of business, can be very scary and stressful. Once the fire is out, you may not know what to do to move forward.

After any fire damage situation, your first priority should be your safety. Is it safe to stay inside your house? If you do stay in the home, be sure to only do activities that are safe for you to perform.


  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.
  • Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas.
  • If the electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from chrome on kitchen and bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant.
  • If the heat is off during winter, pour RV antifreeze in the sinks, toilet bowls, holding tanks and tubs to avoid freezing pipes and fixtures.
  • Wash both sides of leaves on houseplants.
  • Change HVAC filter, but leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloths over air registers to stop particles of soot from getting in and out of the HVAC system.


  • Don’t attempt to wash any walls or painted surfaces without first contacting your SERVPRO of Northeast Columbus Professionals.
  • Don’t attempt to shampoo carpet or upholstered furniture without first consulting your SERVPRO of Northeast Columbus Professionals.
  • Don’t attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat or water without first consulting an authorized repair service.
  • Don’t consumer any food or beverages that may have been stored close to fire, heat or water. They have be contaminated.
  • Don’t turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Don’t send garments to the dry cleaner. Improper cleaning may set in smoke odor.

How to Thaw a Frozen Pipe

12/4/2019 (Permalink)

Frozen pipe break Broken frozen pipe

If a pipe has broken, turn off the water at the main shutoff valve, which is usually at the water meter or where the main line enters the house. If the water is still running and no pipes have burst, you can take the following steps. (Of course, if you suspect a more serious problem, call a plumber.)

Turn on the faucet. As you heat the frozen pipe and the ice plug begins to melt, you want the water to be able to flow through. Running water through the pipe, as cold as it is, will help melt ice in the pipe.

Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, or a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. As tempting as it may be, do not use a blowtorch, a kerosene or propane heater, a charcoal stove, or any device with an open flame; the high heat can damage the pipes or even start a fire.

Apply heat until full water pressure is restored. Check all other faucets in your home to see whether you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Don't forget to CALL SERVPRO so we can assist in the cleanup from a frozen pipe.

Christmas Tree Safety

12/3/2019 (Permalink)

Christmas tree decorations Decorated Christmas tree

According to National Fire Protection Association between Christmas trees and Christmas decorations in a 4 year window caused 23 million in direct property damage.

Christmas is coming, and we want you to be safe!  We all love the smell from a real pine tree, so here's some information to help you enjoy your tree.

The lights that are decorated on the tree are not enough to ignite the tree.  It's usually electrical.

Research shows the following:

  • 43% of Christmas tree fires result in an overload of lighting that causes a spark and catches the tree on fire
  • 27% include a heat source - such as a candle or the tree was located to close to a fireplace
  • 22% of Christmas tree fires were intentional
  • 8% of Christmas tree fires were undetermined

If you insist on having a real tree.  Remember the following:

  • Add water to the tree stand. 
  • Be sure to add water daily and check for brown needles. 
  • Place the tree away from any heat source, like fireplaces, candles, radiators, heat vents, or space heaters

With the advanced technology of LED lights and fire retardant artificial trees there has been mass improvements in safety.

Odor Control

12/3/2019 (Permalink)

Air Scrubber machine The air scrubber is our go to machine for odor removal.

Here at SERVPRO of E. Jackson/SE Ingham Counties we often get calls regarding odor removal.  Whether it be a foul smell from the fridge, to the dog got sprayed by a skunk and ran through the house.  The key to odor removal is to remove the source.  Once the source has been removed or cleaned, there may still be a lingering odor.  When it comes to cleaning the "air", our go to machine is the Air Scrubber.  Although it's a bit noisy, it's highly effective in removing odor molecules.  This machine is also often used in smoke, mold, and bio-hazard damages.

Deep Fried Turkey Safety Tips

11/27/2019 (Permalink)

Deep fried turkey Deep frying your Thanksgiving turkey

It's Thanksgiving, and here in Michigan we LOVE our Deep Fried Turkeys!  Each year, SERVPRO of E. Jackson/SE Ingham Counties sees fire damages occur because people did not recognize the dangers of cooking their turkey in this method.  If you're planning on deep frying your bird, here's a few safety tips to be aware of:

Deep-frying turkey safety tips

  1. Choose the Right Location. Set your deep fryer on level ground far away from the house, garage and shed. ...
  2. Thaw the Turkey Completely in Advance. ...
  3. Keep a Fire Extinguisher Handy. ...
  4. Do Not Overfill the Oil. ...
  5. Place the Turkey in the Oil Slowly. ...
  6. Wear Safety Gear. ...
  7. Use a Thermometer. ...
  8. Never Leave the Fryer Unattended

 Enjoy that bird, and have a safe Thanksgiving!

Locating your water shut off valve

11/27/2019 (Permalink)

Water valve tag Water valve shut off tag

Do you know where your main water shut off valve to your house is located?  This valve is usually in the basement or on an outside wall in a utility area of the house.  The main shutoff valve allows a full flow of water through the pipe when it's open. Turning off this valve (by turning it clockwise) cuts off the water supply to the entire house.

Knowing where this valve is BEFORE an emergency could save you thousands of dollars in water damage.

Imagine if you came home from work, or home from a vacation to water running through out your home.  First thing is always stop the source of the damage.  Shutting off the water at the main valve accomplishes just that.  

Be proactive:  locate the valve and tag it so you can locate it easily in the event of an emergency.

Categories of Water

11/25/2019 (Permalink)

Water damage to bathroom Water damage from bathroom

All water damages are not the same.  Depending on your source of water, it may be treated differently.

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

Trust SERVPRO of E. Jackson/SE Ingham Counties to understand your water damage, and treat it effectively.  Call us at 517-782-8533. 
We're here to help.